Four posts, explaining in near-laymen’s terms, the factors that affect service reliability. The author goes into more detail than I did on the subject.
In this first post, I am going to try and convince you that while on the surface this complaint seems simple enough, addressing it is a devilishly tricky problem. After we understand what the problem actually is, we can start looking at ways to fix it.
This post at opensource.com describes one librarian’s experience with getting his employer to use Open Source software. He makes an interesting point:
By choosing my words carefully and avoiding these four words, I successfully brought open source to our team.
Open source … Free … Contribute … Development
I draw the following conclusions:
The first rule about getting an organization to adopt open source software is to not talk about open source.
The second rule is to NOT TALK about open source.
The third rule is to get buy-in and do it.